Service Delivery, Reviews and Improvement
Interim Service Management
Service Delivery Deep Dives
Designed to identify the root cause of poor performance.
Case Study
numid worked with Barking and Dagenham Council to establish an in-house delivery unit, recruit and train internal staff to carry out service reviews and create service improvement plans to overcome sticky business problems, enhance internal capabilities, and drive improvement across some of the most challenging service areas.
Resilience, Civil Protection and Emergency Planning Support
Emergency Planning
Business Continuity
Organisational Resilience
Incident Response
Including resilience advisor support.
Resilience Reviews and Improvement Plans
Interim Service Management
Case Study
Redbridge Council commissioned numid to review and redesign their emergency planning and organisational resilience arrangements. numid carried out a thorough review of strategic resilience and operational response arrangements using the resilience standards for London.
Evidence based performance reviews highlighted challenges and workshops with directors, practitioners and responders provided the framework to design a new target operating model that complemented the strategic direction of the Council. numid continues in this role, driving the action plan and monitoring performance.
Transformation and Programme Management
Transformation Programme Support
Project Management and Delivery
Including project design and delivery.
Case Study
The Association of Directors of Public Health commissioned numid to design and deliver a 3-year programme funded by the Health Foundation, aimed at accelerating action to tackle health inequalities in English devolved urban regions. The project was led by the Greater London Authority, Greater Manchester Combined Authority and West Midlands Combined Authority.
Staff Engagement and Training
Workshops
Highly interactive and creative workshops that engage participants, using a range of media to attain desired results.
Training programmes
Our training programmes and sessions from PTLLS qualified instructors.
Case Study
numid supported the development of a new operations centre to enhance co-ordination of day-to-day operational services and increase interdepartmental engagement. numid designed a series of workshops with managers from across all departments of the council to design the operations centre and concept of operations from the ground up.
